A Complete Service

Design & Development

Our extensive experience of working with brands and retailers results in bespoke design services that are tailored to each activation, campaign or tender, without the need for extensive briefings to design agencies who don’t ‘get’ global travel retail. We are specialists in travel retail design and digital integration with a wide and skilled team to support your project, resulting in beautiful brand and store implementations.

Project Management

From the beginning of a concept, right through to the final installation, we appoint a dedicated and experienced manager to oversee each project with detail and precision. Concourse project managers work closely with our full team of highly skilled designers, digital innovators, airport tender specialists, store construction experts and manufacture engineers to ensure the delivery of seamless, satisfying and successful results.

Manufacture

With decades of manufacturing and engineering experience at Concourse, you can be confident that your fittings, furniture and installations will be of the highest quality finish and craftsmanship, designed with sustainability in mind, right on budget and delivered on time.

Installation

Concourse’s global presence ensures that we can guarantee local access to even the most challenging of locations. We know airports, ferries and cruise ships, border stores and downtown duty free with their many access and permit challenges, plus with 12 Global hubs in place, our reach is extensive.

Maintenance Support

We are renowned for the ongoing care and professional relationships we maintain with our clients, many of whom work with us on a retainer-based model. Named SITE (Service of Implementations & Team Expertise), Concourse maintenance support involves our local dedicated hubs teams managing installations in-situ with regular inspection and updating, particularly of digital software and those activations that require seasonal promotion changes and updates.

Asset Management

We have developed three main areas to add even more value to our client projects and their business. These include:

TRAM (Travel Retail Asset Management) – our real-time project management software for both internal and client use.

TRIPLE R (Re-design, Re-dress, Re-use) – our sustainability strategy for optimising client assets with cost and time efficiency.

VIBE (Visibility, Impact, Brand & Economics) – our visual merchandising service to assess brand performance against competitors and ensure brand guideline implementation.